Returns & Exchanges

At Shop Downia, we want you to love your home sanctuary. If your premium bedding or home essentials aren't a perfect fit, we offer a hassle-free 30-day return window for a full refund or exchange.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Place the unused items in their original packaging, ensuring all tags and protective inserts are included to maintain product integrity.

3

Attach the Shipping Label

Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing